FREQUENTLY ASKED QUESTIONS

  1. What is Goatherdess' "Goatherdess to Garment" ethos?
    We are a slow fashion brand creating handmade clothing, knitwear, and accessories from the wool and mohair of our own rare breed sheep and goats. Each piece is made in our farm studio, ensuring sustainability, craftsmanship, and ethical production.

  2. How long will my order take to be dispatched?
    Since each item is made to order, we aim to dispatch all orders within 21 days. This allows time for creating a high-quality, personalised piece just for you.

  3. Can I customise my order?
    Yes! We offer customisation options such as hem length, sleeve length, and sizing based on your measurements, so you get a perfect fit tailored to your preferences.

  4. Why is slow fashion important to Goatherdess?
    Slow fashion allows us to focus on quality and sustainability, creating pieces that last and don’t contribute to the waste caused by mass production. We believe in valuing animals, people, and the environment as much as the garments we make.

  5. What materials are used in your garments?
    We use natural fibres such as wool from our rare breed sheep and mohair from our Angora goats. All materials are sustainably sourced directly from our farm, and we work to preserve these at-risk breeds.

  6. Do you offer international shipping?
    Yes, we ship worldwide! Please note that delivery times may vary depending on location, and international customers may be responsible for customs duties or taxes.

  7. How do I care for my Goatherdess garments?
    Our garments are made from natural fibres and require gentle care. We recommend hand-washing or using a delicate cycle with cold water. Lay flat to dry to maintain the shape and quality of your garment for years to come.

  8. Can I visit your farm or studio?
    Yes! Starting in 2025, we’ll be hosting open days where you can visit our farm, meet the animals, and see where our garments are created. It’s a wonderful opportunity to learn about the entire process, from farm to finished product.

  9. Do you offer bespoke or limited-edition items?
    Absolutely. We create limited-edition pieces, including bespoke orders, from time to time. These are often made from special wool or mohair batches or feature unique designs. Keep an eye on our collection for updates.

  10. What if my garment doesn’t fit perfectly?
    While we aim to tailor every item based on your measurements, if you find the fit isn’t quite right, please contact us within 14 days of receiving your order. We’ll work with you to resolve any issues, whether through adjustments or exchanges.